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Privacy & Security


MVCU is committed to protecting your privacy. We recognize the importance of protecting the personal information of our members and our obligation to keep the information secure and confidential.

When you access our website and services offered through our website, we have access to your personal information.  We use a technology nicknamed “cookies”.  A “cookie” is a small text file that may be created on your computer when you visit a Web site (if your computer accepts cookies).  We use this information to assist in the collection of site visit statistics.  We also may store a temporary cookie on your computer to keep track of information while you complete any online forms or applications and during any internet banking sessions.  Once you close your browser, we remove the temporary cookie from your computer.

To view Maumee Valley Credit Union’s Privacy Disclosure in .PDF format click here.

As a general rule, MVCU does not disclose to third parties private information you submit that personally identifies you. However, there are several exceptions to this general rule, which include, but are not limited to the following:

  • When it’s necessary for completing transactions.
  • In order to verify the existence and condition of your account for a party, such as a credit bureau or merchant.
  • In order to comply with a government agency or court order.
  • If you give us written permission.


The security of your online account information is MVCU’s priority.

At Maumee Valley CU, our security is a high priority. So naturally we want to protect the personal and financial information you’ve entrusted with us. For this reason, we would like to explain how we protect the security of your online information.

MVCU offers online banking and bill pay services (Allied Payment Network) to our members. These services allow you to access your account information through an authentication process, which uses personal access codes and passwords. We employ a number of measures, as described in our Security Commitment, to provide these services in a secure manner. These measures allow us to properly authenticate your identity when you access our services and protect your information as it travels the Internet between your device and MVCU.

Our security measures must rely on these access codes remaining confidential. We strongly recommend that you do not share these access codes and passwords with others. Certain third party providers such as bill pay and bill presentment sales, brokerage sites or other e-commerce sites may offer to provide services to you by accessing your accounts using your access codes and passwords. While it is your decision whether or not to use these services, please be advised that we cannot be responsible for the security and accuracy of the information displayed to you anywhere but the Web site.

Maumee Valley’s Security Commitment

Our commitment to providing a secure online experience:

Since the debut of our web site, MVCU has been committed to providing our members with the highest quality online banking services and providing them with all the benefits that comes with us being invested in you. We offer convenience, quality service and a safe and secure environment for online banking.

We currently use some of the most sophisticated technology to provide you with a powerful and multi-functional online experience that leads the way through attractive design, relevant information, ease of use and a high standard of online security. MVCU continually strives to remain on the cutting edge of Internet technology. But, Internet security is a cooperative effort, and we need your assistance.

What can I do to make myself more secure?

MVCU requires you to download the most recent version of a recommended Web browser, which supports 128-bit encryption technology. Currently the most recent version of Google Chrome and Microsoft Edge are available for free download via the Internet and support this technology.

What is Encryption and what does it mean to me?

Encryption is the scrambling of information for transmission back and forth between two points. This technology allows for secure transmittal on the Internet by encoding the data using a mathematical formula that scrambles the data. A key is then required to decode the transmitted data. 128 bit encryption means there are many billions of possible key combinations.

Why should I update my Internet browser?

With software technology changing every day and browser capabilities expanding at a similar pace, MVCU is always searching for new and better ways to make your online experience more convenient. Members who do not upgrade to the most recent browser may not have access to all of the features offered online at

Ok, I’ve secured myself. Is there anything else?

MVCU recommends a second method of involvement for good Internet safety. Get into the habit of visiting and performing all financial transactions before venturing out into the Web for general surfing.

In addition, you should be aware of certain risks and should act responsibly when dealing with programs or files from unknown sources — this applies to both software available on the Internet and sent via email. Installing files from unknown sources raises the risk of unknowingly downloading infected or malicious software or computer viruses. Once installed on your computer, these programs could potentially tamper with your files without your knowledge. We urge you to never run any un-trusted or unfamiliar software or programs received from email or the Internet. As you chat, browse the Web or accept email from unknown persons, always be careful and a bit suspicious.

We also recommend the use of virus detection software that can ensure your computer is free from unknown viruses. Norton and McAfee, and others offer anti-virus software that detects some of the most recently discovered viruses and malicious applications. We encourage you to check frequently for updates to these virus-detecting programs and install updates as necessary. Concerned members can keep abreast of security issues by visiting Microsoft’s Security Advisor Web site or the Privacy Partnership Web site.

Should I be worried about my security?

Not worried, but perhaps a little more cautious. We at MVCU feel that our suggestions when followed, will allow our members to perform their online banking activities in a safe and secure manner.

Please feel free to contact us at [email protected] if you have any questions.